❓ Frequently Asked Questions

Q: What types of racking systems do you supply?

A: We offer comprehensive storage solutions including:

• Heavy Duty Pallet Racking
• Medium Duty Shelving
• Mezzanine Racking
• Steel Platforms
• Radio Shuttle Racking
• Drive-In Racking
• Plastic Pallets
• Warehouse Cages

All products can be customized according to your warehouse dimensions and load requirements.

Q: What is your MOQ (Minimum Order Quantity)?

A: Our MOQ is flexible:

• Pallet Racking: 10 sets (can be mixed sizes)
• Shelving Units: 20 units
• Mezzanine: 50 sqm
• Plastic Pallets: 100 pieces
• Warehouse Cages: 50 units

Small orders accepted for trial projects. Contact us for details.

Q: Can you customize products for my warehouse?

A: Yes! Customization is our strength:

• ✓ Custom dimensions (height, width, depth)
• ✓ Load capacity (500kg - 5000kg per level)
• ✓ Colors (blue, orange, gray, or custom)
• ✓ Special requirements (corrosion resistance, etc.)
• ✓ Free warehouse layout design service

Q: How do I get a price quote?

A: Three easy ways:

1. Online Form: Fill out inquiry form on any product page
2. Email: Send requirements to info@rackinghub.com
3. WhatsApp: +86 153 4831 7266 (instant response)

Please provide: Warehouse dimensions, Load capacity, Estimated quantity, Destination port

Response Time: Within 24 hours (often much faster)

Q: What payment terms do you accept?

A: Flexible payment options:

• T/T (Bank Transfer): 30% deposit, 70% before shipment
• L/C at Sight: For orders over $50,000
• Western Union: For small orders (<$5,000)
• PayPal: Sample orders only

Q: What is your delivery time?

A: Standard delivery times:

• Regular Orders: 4-6 weeks after deposit
• Urgent Orders: 2-3 weeks for first batch (additional fee applies)
• Sample Orders: 1 week

Production capacity: 500 tons/month

Q: Do you arrange shipping?

A: Yes, full shipping support:

• ✓ Sea freight (FCL/LCL)
• ✓ Air freight (for urgent/small orders)
• ✓ Land transportation (neighboring countries)
• ✓ Door-to-door delivery (DDP available)

Q: Do you provide installation service?

A: Options available:

• Installation Drawings: Free (detailed assembly instructions)
• Video Guidance: Free (video call during installation)
• On-Site Installation: Available (customer pays travel + labor)
• Local Installers: We can recommend in some countries

Most customers: Self-install with our detailed guidance.

Q: What is your warranty policy?

A: Comprehensive warranty:

• Structural Parts: 2 years
• Surface Coating: 1 year
• Accessories: 6 months

Warranty covers: Manufacturing defects, Material quality issues, Damage during shipping (with photos)