Privacy Policy

Last updated: May 2026

RackingHub ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website www.rackinghub.com or submit an inquiry through our contact form.

Our website is operated by Nanjing Boracs Logistics Equipment Co., Ltd, registered in Nanjing, China. We comply with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR), as we serve customers across the European Economic Area.

1. What Information We Collect

Information you provide to us

When you submit an inquiry through our website contact form, we may collect:

• Name — to address you properly
• Email address — to respond to your inquiry
• Phone number / WhatsApp — to communicate with you directly
• Company name — to understand your business context
• Project details — such as warehouse dimensions, product requirements, and delivery destination, to provide an accurate quotation

All form data is processed through Formspree, a third-party form service. You can review Formspree's own privacy policy at formspree.io/legal/privacy.

Information collected automatically

• Usage data — via Google Analytics (pages visited, time spent, referral source, device type). Google Analytics uses cookies to collect this information. See Google's privacy policy at policies.google.com/privacy.
• Cookies — we use essential cookies for site functionality and analytics cookies to improve our website. You can manage cookie preferences through the banner displayed on our site.
• Server logs — our hosting provider (Cloudflare) automatically logs IP addresses, browser type, and access times for security and performance monitoring.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide a quotation within 24 hours
• To communicate with you about your project, order, or after-sales support
• To improve our website, products, and services
• To analyze website usage and trends through Google Analytics
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Legitimate interest — responding to your business inquiry and providing quotations
• Consent — analytics cookies and optional marketing communications
• Contractual necessity — processing required to fulfill an order or provide requested services

4. Who We Share Your Information With

We do not sell your personal data to any third party. We may share your information only with:

• Formspree — for processing contact form submissions
• Google Analytics — for website traffic analysis (anonymized)
• Cloudflare — for hosting and security services
• Internal staff — our sales team members who handle your inquiry

5. International Data Transfers

Your data may be transferred to and processed in China, where our company is based. By submitting your information, you acknowledge and consent to this transfer. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to:

• Respond to and follow up on your inquiry
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce our agreements

Inquiry data submitted via Formspree is retained for a maximum of 3 years from the date of submission, unless you request earlier deletion.

7. Your Rights (GDPR)

If you are located in the EEA, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restriction — request limitation of processing
• Data portability — request transfer of your data in a machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — withdraw consent for analytics cookies at any time

To exercise any of these rights, please contact us at kevin@boracs.com. We will respond within 30 days.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. We encourage you to review this page periodically.

10. Contact Us